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Appointments

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You are free to book routine appointments with the doctor of your choice.  Some of the doctors do not work full time and there may therefore be a wait for appointments with these particular doctors.

Please be aware that our appointments are 10 minutes long.  Although we try to run on time, please be patient if we are running late.  If you are late for your appointment you may be asked to wait until the end of surgery, or to make a new appointment

Urgent on the day

If you need to see a doctor on the day please telephone us as soon as possible after 8.30am.  The Receptionist will ask you to tell them briefly the nature of your problem.  Your name will be placed on the triage list.  The Day Duty Doctor will review all requests and you will be contacted by a member of the Practice team to advise the action taken.  This maybe to offer you an appointment to see a Doctor/Practice Nurse, a telephone consultation with a Doctor or you could be signposted to an alternative NHS service e.g. Pharmacist.

Please remember "on the day" appointments are for urgent matters.

Routine 

You can book a routine appointment up to 4 weeks in advance with a Doctor, Nurse or Healthcare Assistant of your choice.

Online Access

Our Practice offers online access for appointment booking and prescription ordering - please speak to Reception to sign up for this.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment slot to someone else.

Medical Emergencies

During normal surgery opening hours please contact the surgery on 01485 572769 we will see all medical emergencies on the day. There will be a doctor on call for emergencies or for urgent advice.

Telephone Advice

If you wish to have telephone advice from a doctor, please contact Reception before 11.30am. We will always try to put you in contact with your preferred doctor, but if he/she is not available and you wish to speak to a doctor on that day your name will be placed on the triage list for the Day Duty Doctor. Please leave a contact number where you will be available.

Improved Access Service

Improved access to GP and Nurse appointments within West Norfolk is offered across evenings and weekends at 8 hubs spread accross West Norfolk. 

How do I access this service?

The provision of this service is available to patients who are registered with one of the 21 surgeries within West Norfolk.

Appointments are made by calling your own GP Surgery and are available to patients on equal footing to appointments within regular surgery hours.

What appointments are available?

Appointments are offered Monday to Friday from 6.30pm-8pm, Saturdays 8am-1pm and on Sundays 9am-12pm.

What conditions can be treated?

A mixture of routine and pre-bookable and same day appointments for general consultation.

Patients who cannot be seen:

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Severe mental health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website